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My name is Latoya Troupe and my boyfriend, Artious Walker, and I both became Festiva Adventure Club members on Memorial Day Weekend of 2013 in Myrtle Beach, SC. We were looking for a deal on a hotel to attend bike week that weekend and came across you advertisement on the internet.

The price for the room was not as advertised, but we complied anyway because it was still a good deal. We attended the presentation on the vacation property in SC on that Saturday of our trip and we received incentives to sign up that same day and were told if we didn’t the price would sky rocket and the incentives would be out of the window. We decided to sign up for the membership because we honestly felt like we would benefit from your vacation program. We were also told that the Rewards sight was in with the deal we had for free, which was false.

We later got a call to set up an additional payment plan that we were unaware of at the time of sale. One incentive that we received was two free week to the Disney resort in Florida. When we received the cards we were told that we could use them at Disney or anywhere is in the world. I attempted to book a stay at the resort on more than one occasion and was not able to because the resort was completely booked for the dates that I wanted.

So I attempted to use the cards at the resort in Mobile that was newly opened and not advertised on dates in December, which is not in season for beach stay, and that resort was completely booked and I was told that I could only use the cards at the Disney resort. That is not what we were told from sales. We were also told that we could cancel at any time if we were not satisfied with the product. So, after attempts to use the two cards and checking availabilities at the beginning of the year to use our points, I decided to call and cancel our membership.

I strongly feel that I have purchased a product that I will continue to pay for and never use.

They played off of the fact that we are extreme family people. They are rude as ***. They were told not to report my credit by the district attorney's office and they did anyway.

It's completely draining. Please please beware.

Reason of review: Not as described/ advertised.

Monetary Loss: $6.

Preferred solution: Full refund.

Location: Inverness, Scotland

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